At Reliance Medical Centers, we don’t just say we are different, we prove it by making our provider-agent relationship a top priority. With our unique Agent Protection Plan, we have measures in place to protect your book of business. From identifying you as the agent of record in your client’s medical chart, to making our medical centers safe zones, free of outside marketing (or outside personnel), we have strategic measures in place to protect your client base and we work with you to help it grow because your success is tied to our success.
Agent of Record
As soon as we onboard one of your clients, you are tagged as the patient’s Agent of Record right in their medical chart and in our digital CRM system.
Courtesy Notifications
If your client has questions or interest in changing their health plan, we will redirect them to you and provide you with a courtesy notification.
Safe Zone
Our medical centers are safe zones – free from competitor logos, marketing materials, outside agents or personnel.
No Agents Onsite
There are no agents in our centers unless they have a set appointment with a client, which means no worrying about someone selling insurance to your clientele.
Resource Center
Our Resource Centers are state-certified Access Centers that are also staffed entirely by Reliance employees who do not guide patients to other insurance plans.
Agent Priority Line
Your time is valuable so we created a phone line exclusively for agents which means you.
Agent Priority Line
Working with Reliance is easy and convenient with our Agent Priority Line. Give us a call at 863-225-7793 to be connected to someone who is a Reliance Agent Advocate.
Health & Wellness Navigators
Our Health & Wellness Navigators are impartial guides who will never influence your clients’ decisions when it comes to their insurance.
When you recommend Reliance Medical Centers to your clients, you can have the peace of mind knowing that we will deliver quality care via a team-approach to healthcare. Aside from a Primary Care Physician and Nurse Practitioner, the assigned Care Focus Team is also led by a Personal Medical Concierge who is a patient’s healthcare advocate and will help connect the dots for all things related to appointments, insurance, referrals and prescriptions. The team also consists of a Referral Specialist, Quality Analyst, Medical Records Specialist and two medical assistants.
These Team Members are a Big Support for Agents
Personal Medical Concierge
It’s time for patients to have their very own health and wellness advocate! From crafting a personalized Care Plan to answering all sorts of health-related questions, your PMC is here to help connect the dots and guide them through the world of healthcare.
Referral
Specialist
We have referral specialists who take care of all your clients’ referral and scheduling needs which means more hands-on assistance, happier patients, higher retention rates.
Quality
Analyst
Our quality analysts work to ensure your client receives compassionate, quality care, which means they’ll be happy you suggested Reliance to them.
Medical Records
Specialist
The medical records specialists help coordinate all your clients’ medical records from outside providers, keeping your client from having to travel to other facilities to obtain their records. Just one more example of how we are patient-focused and ready to deliver supportive, coordinated care.
Dr. Aryn H. Bush
Vice President of Applied Science and Translation
Dr. Adriana Hughes
Clinical Pharmacist
Tabitha Kuhn
Licensed Clinical Social Worker (LCSW)
Penny Williams
Licensed Clinical Social Worker (LCSW)
Locations & Virtual Tours
Reliance is the absolute best decision I ever made for my health!
-Debra, Reliance patient
A wonderful group of people! Dr. Atiyeh and his very knowledgeable staff are so down to earth and easy to talk to. Everyone is so helpful and helps you to feel comfortable for whatever reason you are there. Excellent medical care for Seniors!
-John, Reliance patient
I go there for my Primary Care Physician. Nurses are great! Transportation is wonderful. Love everyone there!
-Elizabeth, Reliance patient
I go there for my Primary Care Physician. Nurses are great! Transportation is wonderful. Love everyone there!
-Bob, Reliance patient
Love Reliance Medical Centers. Has transportation, doctors, beautician, nurses. Everything any of us need!
-Theresa, Reliance patient
I love Reliance Medical Center. Everyone in the Lakeland office is so very kind and caring. I always feel they’re taking care of me, the whole person, and not just illnesses or symptoms.
-Katie, Reliance patient
My husband and I have been with Reliance going on three years. The doctors are very attentive to our needs and care. Very well recommended.
-Hannah, Reliance patient
I have been going there for some time. I think they are the best. Awesome Drs. nurses, all the staff. Wouldn’t want to go anywhere else. They really care about their patients
-Janet, Reliance patient
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